Term and Conditions

Welcome to Ocean Glide Ready! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our site and making purchases, you agree to these terms in full. Please read them carefully.

1. About Us

Ocean Glide Ready is a UK-based retailer specialising in water sports equipment and family-friendly gear including SUPs, bodyboards, wetsuits, and accessories. Our company is located at 98 Carlton St, Nottingham, GB NG6F 3VH.

2. Target Audience

Our products and services are designed for families and individuals who enjoy water sports and outdoor activities. We particularly cater to:

• Parents with young children (baby & toddler products)
• Recreational water sports enthusiasts
• Families looking for quality water adventure gear

3. Website Use

3.1 Access

You may access most areas of our website without registering. Certain areas may require account creation.

3.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Ocean Glide Ready and protected by intellectual property laws. Unauthorised use is prohibited.

3.3 User Conduct

You agree not to:

• Use the website in any way that causes damage or impairment
• Engage in any data mining or extraction activities
• Attempt to gain unauthorised access to our systems

4. Product Information

4.1 Product Range

We specialise in:

• Stand-up paddleboards (SUPs) in various sizes
• Bodyboards and accessories
• Wetsuits for men, women, and children
• Water sports accessories and safety gear

4.2 Product Descriptions

We make every effort to ensure product descriptions are accurate. However, slight variations in colour or size may occur. Please contact us if you have specific questions about a product.

4.3 Age Restrictions

Some products may have age recommendations or restrictions. It is your responsibility to ensure products are suitable for the intended user.

5. Ordering Process

5.1 Placing an Order

By placing an order, you:

• Agree to pay the full amount including any applicable taxes and shipping
• Confirm all provided information is accurate
• Authorise us to collect payment

5.2 Order Confirmation

You will receive an order confirmation email. This constitutes our acceptance of your order and forms a contract between us.

5.3 Order Changes

Contact us immediately at [email protected] if you need to modify your order. We cannot guarantee changes can be made once processing has begun.

6. Payment Terms

6.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

6.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors.

6.3 Payment Security

All transactions are processed through secure payment gateways. We do not store your full payment details.

7. Shipping Policy

7.1 Shipping Areas

We ship worldwide except to some Asian countries and remote regions. Check with us if you’re unsure about delivery to your location.

7.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

7.3 Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once shipped.

7.4 International Orders

International customers are responsible for:

• Any customs fees, taxes, or import duties
• Providing accurate delivery information
• Understanding that original shipping fees are non-refundable for returns

8. Returns & Refunds

8.1 Returns Policy

You may return most items within 15 days of receipt for a refund or exchange, provided:

• Items are unused and in original packaging
• Original tags are attached (for wetsuits and clothing)
• Proof of purchase is provided

8.2 Non-Returnable Items

For hygiene and safety, we cannot accept returns on:

• Inflated bodyboards
• Used wetsuits (including baby & toddler wetsuits)
• Opened accessory packages
• Custom or special order items

8.3 Return Process

1. Email [email protected] with your order details and reason for return
2. We’ll provide return instructions and authorization number
3. Ship items to: 98 Carlton St, Nottingham, GB NG6F 3VH

8.4 Refund Processing

Refunds are issued within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error.

9. Damaged or Incorrect Items

Contact us immediately if you receive damaged or incorrect items. Include photos and we’ll arrange for replacement or refund, covering return shipping costs.

10. Liability

10.1 Product Use

Water sports carry inherent risks. You assume full responsibility for:

• Proper use of all equipment
• Following safety guidelines
• Ensuring products are suitable for intended users

10.2 Limitation of Liability

Ocean Glide Ready shall not be liable for:

• Indirect or consequential losses
• Loss of profits or data
• Damages resulting from improper product use

Our maximum liability is limited to the purchase price of the product in question.

11. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect and use your information.

12. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

14. Contact Us

For questions about these terms:

Email: [email protected]
Postal Address: 98 Carlton St, Nottingham, GB NG6F 3VH