At Ocean Glide Ready, we’re passionate about helping families create unforgettable water adventures. Our shipping and returns policies are designed to get your gear to you quickly and ensure complete satisfaction with every purchase.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (£12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Includes tracking and insurance

Free Shipping (Orders over £50):
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to some Asian countries and remote regions.

International Shipping

For international customers:

  • You may be responsible for customs fees, taxes, or import duties
  • Original shipping fees are non-refundable for returns
  • Refunds are issued in GBP and may vary slightly due to exchange rates

Returns & Exchanges

We want your family to have the perfect gear for your water adventures. If you’re not completely satisfied, we offer a straightforward returns process.

Our Returns Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:

  • Items must be unused, in original packaging, and in the same condition as received
  • Original tags must still be attached (for wetsuits and clothing items)
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Inflatable bodyboards (once inflated)
  • Used wetsuits (including baby & toddler wetsuits)
  • Opened accessory packages
  • Custom or special order items

How to Return an Item

Step 1: Request a Return

Email our customer service team at [email protected] with:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange
Return Request Template

Subject: Return Request for Order #[Order Number]

Body:
Hello Ocean Glide Ready team,

I would like to request a return for my recent order (#[Order Number]).

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you with:

  • Return authorization number
  • Shipping instructions
  • Return address: 98 Carlton St, Nottingham, GB NG6F 3VH

Step 3: Ship Your Return

Package your item securely with the original packaging and include:

  • Return authorization number (clearly visible)
  • Copy of your order confirmation or packing slip

Tip: We recommend using a trackable shipping service as you’re responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • We’ll notify you of the approval or rejection of your refund
  • Approved refunds will be processed within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank or card issuer

Exchanges

For exchanges (size, color, or product changes):

  • Follow the same return process above
  • Clearly state in your email that you’d like an exchange and specify the replacement item
  • We’ll ship the new item once we receive your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product received
  • We’ll arrange for a replacement or refund and cover return shipping costs

Water Sports Equipment Care Tip

Before returning wetsuits or SUPs, please rinse them with fresh water to remove any salt, sand, or chlorine. This helps us process your return faster and ensures we can accept the item back.

Need Help?

Our friendly customer service team in Nottingham is always happy to help with any questions about shipping or returns.

Email: [email protected]
Postal Address: 98 Carlton St, Nottingham, GB NG6F 3VH

Thank you for choosing Ocean Glide Ready for your family’s water adventures!