Privacy Policy

At Ocean Glide Ready (“we”, “us”, or “our”), we are committed to protecting your privacy while helping you prepare for your family’s water adventures. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website oceanglideready.com.

1. Information We Collect

We collect information to provide better services to all our customers, especially families preparing for water sports activities:

• Personal Information: When you make a purchase (such as wetsuits or SUPs), we collect your name, email address, shipping address, payment information, and contact details.
• Order Information: Details about the water sports equipment you purchase, including size preferences (especially important for children’s wetsuits) and special requests.
• Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including which family-oriented products (like baby wetsuits or bodyboards) you view most frequently.
• Communication Data: Any correspondence when you contact our customer service team about your water gear purchases.

2. How We Use Your Information

We use your information to enhance your family’s shopping experience for water sports equipment:

• To process and fulfill your orders for SUPs, wetsuits, and other water sports gear
• To provide customer support regarding your purchases
• To improve our product offerings, especially our family-focused items like children’s wetsuits and beginner bodyboards
• To send you information about new products, promotions, and water safety tips (only if you opt-in)
• To prevent fraud and enhance the security of our payment systems
• To comply with legal obligations related to international shipping

3. Data Sharing and Disclosure

We value your family’s privacy and only share information when necessary:

• Service Providers: We share information with trusted third parties who assist us in operating our website, processing payments (Visa, MasterCard, PayPal, etc.), and delivering your water sports equipment.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
• International Transfers: As we ship globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your residence.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement appropriate measures to protect your family’s information:

• All transactions are protected by 256-bit SSL encryption
• We are PCI DSS compliant for payment processing
• We do not store sensitive payment information on our servers
• Regular security audits of our systems
• Limited access to personal data to only those employees who need it to process your water sports equipment orders

While we strive to protect your information, no electronic transmission or storage is 100% secure.

5. Your Rights

You have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information (especially important for sizing details on wetsuits)
• Deletion: Request deletion of your personal data under certain circumstances
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing your personal data
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience for water sports equipment:

• Essential Cookies: Necessary for the website to function (e.g., shopping cart for your SUP or wetsuit purchases)
• Performance Cookies: Help us understand how visitors use our site to improve it
• Functionality Cookies: Remember your preferences (like size selections for family wetsuits)
• Targeting Cookies: Used to deliver relevant ads about water sports equipment (you can opt-out)

You can control cookies through your browser settings. Disabling cookies may affect your shopping experience.

7. Children’s Privacy

While we sell children’s wetsuits and water gear, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

8. Changes to This Policy

We may update this policy to reflect changes in our practices. We will notify you of significant changes and indicate the “Last Updated” date at the top of this policy.