Welcome to Ocean Glide Ready’s FAQ section! We’ve compiled answers to the most common questions about our water sports equipment, delivery services, and more. Whether you’re a family preparing for a beach holiday or an adventure-seeker gearing up for your next aquatic experience, we’re here to help.
Product Questions
What types of water sports equipment do you offer?
We specialise in a wide range of water sports gear including:
- SUPs (Stand-Up Paddleboards) in various sizes (10’10” and 10’6″)
- Bodyboards and accessories
- Wetsuits for men, children, and babies/toddlers
- Foam surfboards
- Inflatable bodyboards
- Leashes and carry bags
How do I choose the right wetsuit for my child?
Our baby and toddler wetsuits are designed with young water enthusiasts in mind. Consider your child’s height and weight when selecting a size. If you need assistance, our customer service team can help you find the perfect fit for your little one’s first aquatic adventures.
What’s the difference between your 10’10” and 10’6″ SUPs?
The 10’10” SUPs offer slightly more stability and weight capacity, making them ideal for beginners or those who want a more relaxed paddle. The 10’6″ models are more maneuverable and better suited for those looking to progress their skills or who prefer a more responsive board.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. Your financial details are processed securely through our payment gateway partners.
Can I modify my order after it’s been placed?
If you need to modify your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed for dispatch yet.
Shipping & Delivery
Where do you ship to?
We ship worldwide, excluding Asia and some remote areas. Our Nottingham-based warehouse serves water enthusiasts across the globe.
What are my shipping options?
We offer two convenient options:
- Standard Shipping (£12.95): 10-15 days after dispatch via DHL or FedEx with tracking
- Free Shipping: For orders over £50, 15-25 days after dispatch via EMS
How long does order processing take?
We carefully check each item before dispatch. Orders are typically processed within 1-2 business days. You’ll receive a dispatch notification with tracking information via email.
Do you offer combined shipping for family orders?
Yes! We understand many of our customers are families preparing for beach vacations. We’re happy to combine shipping for multiple items (like wetsuits for the whole family) to help you save.
Returns & Exchanges
What’s your return policy?
If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. The item must be in its original condition with all packaging intact.
How do I initiate a return?
Please email us at [email protected] with your order number and reason for return. We’ll guide you through our simple return process to ensure you’re completely satisfied with your Ocean Glide Ready experience.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Account & Customer Service
How can I contact customer service?
Our friendly team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track your orders more easily and may give you access to future promotions.
Didn’t find the answer you were looking for? Don’t hesitate to contact our customer service team – we’re always happy to help you prepare for your next water adventure!